Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options for an additional fee, provided the order is placed before 1:00 PM EST.
Are the designer items authentic?
Yes, INTERMIX® guarantees the authenticity of every product we sell. We work directly with luxury designers and authorized distributors to ensure all merchandise is 100% genuine.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your local duties and taxes.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.